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Returns and Exchanges

RETURNS

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Our policy lasts for 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept intimate or health products, hazardous materials or flammable liquids or gases.

Additional non-returnable items:
* Gift Vouchers
* Downloadable software products
* Some articles

Health and Personal Care A receipt or proof of purchase is required to complete your return.

Please do not return your purchase to the manufacturer.

There are some situations where only partial refunds are given: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette or vinyl record that has been opened.
* Any item not in its original condition, damaged or missing parts for reasons not due to our error.
* Any item returned more than 30 days after delivery

Refunds (if applicable)
Once your return has been received and inspected, we will send you an email to notify you that we have received the returned item. We will also notify you of the approval or rejection of the refund.
If you are approved, your refund will be processed and a credit will automatically be applied to your original credit card or payment method within a set period of days.

Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time for your refund to be officially posted.
Then contact your bank. It often takes some processing time before a refund is posted.
If you have done all this and you have not yet received your refund, please contact us at online@museum-shop.it.

Sale items (if applicable)
Only regular priced items can be refunded, unfortunately items on sale cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to change it for the same item, please email us at online@museum-shop.it and send your item to: Via B.Croce 12, Napoli, 72, 80137, Italy.

Gifts
If the item was marked as a gift when it was purchased and shipped directly to you, you will receive a gift certificate for the value of your return. Once the returned item is received, a gift certificate will be sent to you.

If the item was not marked as a gift at the time of purchase or the donor had the order shipped to be given to you later, we will send a refund to the donor and he will find out about your return.

Shipment
To return the product, you must send the product to: Via B.Croce 12, Napoli, 72, 80137, Italy.

You will be responsible for paying your own shipping costs for returning your item. Shipping charges are non-refundable. If you receive a refund, the cost of return shipping will be deducted from the refund.

Depending on where you live, the time it takes for the replaced product to reach you can vary.

If you are shipping an item over $ 75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.