PROFESSIONAL PACKAGING - We take utmost care in the safe packaging of our fragile items to ensure safe delivery.
After placing your order, you can follow the status of the shipment directly on your account page
Italy
free shipping
for orders> € 99
for orders below € 99, fixed rate € 4.90
Delivery time 2/3 working days, unless otherwise indicated in the description.
Express Courier with tracking number.
Austria, Germany, Belgium, France, Luxembourg, Monaco, Netherlands Antilles, Portugal, Slovenia, Spain, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Poland, Romania, Slovakia, Sweden, United Kingdom
free shipping for orders over € 99
for orders below fixed rate € 11.90
Delivery time 3/4 working days, unless otherwise indicated in the description.
Express Courier with tracking number
USA and CANADA
free shipping for orders over € 99
for lower orders fixed rate € 13.90
Delivery time 3/7 working days, unless otherwise indicated in the description.
Express Courier with tracking number
Albania, Andorra, Belarus, Bosnia And Herzegovina, Cyprus, Gibraltar, Iceland, Liechtenstein, Malta, Moldova, Republic of, Montenegro, North Macedonia, Norway, Russia, Serbia, Switzerland, Turkey, Ukraine
USA, Canada
free shipping for orders over € 99
for orders below fixed rate € 16.00
Delivery time 3/4 working days, unless otherwise indicated in the description.
Express Courier with tracking number
Rest of the world
free shipping for orders over € 199
for orders below fixed rate € 35.00
Delivery time 7/8 working days, unless otherwise indicated in the description.
Express Courier with tracking number
We accept returns and exchanges
Contact us within 14 days of delivery
Send items within 30 days of delivery
However, contact us if you have any problems with the order.
Payment by credit card
Paypal
PayPal.it is a website that makes online payments. Keep in mind that with this payment system your financial data will not be shared with Museum Shop but will be managed directly by PayPal.
Shop Pay
Shop Pay is an express checkout formula that allows customers to save their email address, credit card, shipping and billing information so they can complete the transaction faster on the next step to check-in . outside of Shopify. This allows customers to save time when checking out, especially if they have already activated Shop Pay on any Shopify store.
When your order ships you will receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders so be sure to take a look in there if it feels like you have been waiting a little too long.
You can also log into your account and click on the order in question to see the status.
*Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like its not moving, chances are its on its way!